At Shree Guru Durga Automobile, we respect your privacy and are committed to protecting the personal information shared by our customers, visitors and users. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, submit an enquiry, contact us by phone or WhatsApp, visit our showroom or interact with our advertisements and online platforms.
By using our website, submitting your details or contacting us, you agree to the terms of this Privacy Policy.
1. Business Information
Business Name: Shree Guru Durga Automobile
Business Type: Eicher Tractor Dealership and Showroom
Address: Durgapur Tajpur Road, Sakaldiha Nahar, Sakaldiha, Chandauli 232109
Contact Number: 9506367678
2. Information We Collect
We may collect the following types of information from customers and website visitors:
Personal Information
This may include:
Name
Mobile number
Email address
Address or location
Village, city or district details
Tractor enquiry details
Preferred tractor model
Purchase requirement
Finance or loan interest
Service or spare parts enquiry
Any information shared through forms, phone calls, WhatsApp or showroom visits
Technical Information
When you visit our website or digital pages, we may collect limited technical information such as:
IP address
Device type
Browser type
Approximate location
Pages visited
Time spent on the website
Source of visit, such as Google, Facebook, Instagram or Meta ads
Communication Information
When you contact us, we may keep records of:
Phone call enquiries
WhatsApp messages
SMS communication
Email communication
Lead form submissions
Customer feedback or complaints
3. How We Collect Information
We may collect your information through:
Website contact forms
Lead generation forms
Meta, Facebook, Instagram or Google ads
Phone calls
WhatsApp enquiries
Showroom visits
Service booking requests
Customer feedback forms
Finance or purchase related enquiries
Events, campaigns or promotional activities
4. Purpose of Collecting Information
We collect and use your information for the following purposes:
To respond to tractor purchase enquiries
To provide details about Eicher tractors
To share pricing, offers, availability and product information
To assist with test drive or showroom visit requests
To provide finance or loan related assistance, if requested
To provide after sales service support
To handle service, maintenance or spare parts enquiries
To contact you regarding your enquiry
To improve our customer support and services
To send relevant business updates, offers or promotional information
To maintain internal business records
To comply with legal, regulatory or business requirements
We collect only the information that is necessary for the purpose of customer communication, enquiry handling, sales support and service assistance.
5. Use of Information for Marketing
If you share your contact details with us, we may contact you through phone, SMS, WhatsApp, email or online platforms to share information related to Eicher tractors, dealership services, offers, events, service reminders or other relevant updates.
You may request us to stop promotional communication at any time by contacting us on the number provided in this Privacy Policy.
6. Sharing of Information
We do not sell your personal information to any third party.
However, we may share your information with trusted parties only when required for business, service or legal purposes, such as:
Eicher related business or support teams
Finance or loan partners, only if you request finance assistance
Service support providers
Website hosting or technology service providers
Marketing or advertising service providers
Legal, tax or government authorities, if required by law
Any third party receiving your information is expected to use it only for the purpose for which it was shared.
7. Data Storage and Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration or disclosure.
Your information may be stored in physical records, digital systems, CRM tools, email accounts, phone records, WhatsApp chats or secured business systems.
Although we try to protect your information using reasonable security practices, no digital system or internet based communication can be guaranteed to be completely secure.
8. Data Retention
We retain your personal information only for as long as necessary for the purpose for which it was collected.
We may keep customer information for:
Enquiry follow up
Sales and service records
Warranty or after sales support
Legal and accounting requirements
Customer relationship management
Future service or product communication
If the information is no longer required, we may delete, anonymize or securely store it as per business and legal requirements.
9. Cookies and Tracking Technologies
Our website may use cookies, pixels or similar tracking technologies to improve user experience, understand website traffic and measure advertisement performance.
These technologies may help us understand:
How users visit our website
Which pages are viewed
Which advertisements generate enquiries
How we can improve our online presence and customer experience
You may disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.
10. Third Party Links
Our website or social media pages may contain links to third party websites, platforms or services.
We are not responsible for the privacy practices, content or security of third party websites. We advise you to read the privacy policies of those websites before sharing any personal information.
11. Your Rights
As a user or customer, you may contact us to:
Ask what personal information we have about you
Request correction of incorrect information
Request deletion of your personal information, where applicable
Withdraw consent for promotional communication
Raise a complaint or concern related to your personal information
We will try to respond to genuine requests within a reasonable time, subject to applicable law and business requirements.
12. Children’s Privacy
Our products and services are intended for adults, farmers, business owners and customers interested in tractors or related services.
We do not knowingly collect personal information from children. If we become aware that any information has been collected from a child without proper consent, we will take reasonable steps to delete such information.
13. Accuracy of Information
You are responsible for ensuring that the information shared with us is accurate and updated. If your contact details or enquiry details change, you may contact us to update the information.
14. Consent
By submitting your personal information through our website, enquiry form, advertisement form, WhatsApp, phone call or showroom visit, you consent to the collection and use of your information as described in this Privacy Policy.
You may withdraw your consent for promotional communication by contacting us. However, we may still retain certain information where required for legal, accounting, service or business purposes.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements or data handling practices.
The updated Privacy Policy will be posted on our website with the revised effective date. We encourage users to review this page periodically.
16. Contact Us
For any questions, complaints or requests related to this Privacy Policy or your personal information, you may contact us at:
Shree Guru Durga Automobile
Durgapur Tajpur Road, Sakaldiha Nahar, Sakaldiha, Chandauli 232109
Phone: 9506367678